FAQS
FAQs
1. What is ShopAuraleia?
ShopAuraleia is a creative lifestyle brand offering quirky, cozy, and artistic physical products like tote bags, laptop sleeves, mugs, and more. Every item is thoughtfully designed to reflect your unique style.
2. How long will it take to receive my order?
Orders are typically processed within 2-5 business days for production. Shipping times vary depending on your location:
- United States: 3–5 business days
- International: 10–20 business days (could be lesser depending on your location)
You’ll receive a tracking link as soon as your order is shipped.
3. Do you offer free shipping?
Yes! ShopAuraleia offers free shipping on all orders.
4. Can I return or exchange my order?
Because our products are made to order, returns or exchanges are only available for damaged or defective items. Please ensure you select the correct size and product details when placing your order, as incorrect sizing or personalization is not eligible for returns without additional charges.
5. Can I cancel my order?
You can cancel your order within 12 hours of placing it. After that, it moves into production and cannot be canceled.
6. Do you ship internationally?
Yes! We ship worldwide. However, shipping times will vary depending on your location.
7. Who do I contact for questions or concerns?
We’re here to help! Reach out to us at info@shopauraleia.com for assistance.